Returns & Exchanges
At Mooncat, we want you to be moon-over-heels for your new lacquer, which is why we offer a 30-day window for hassle-free returns or exchanges on all our products. If your polish doesn't spark magic, we are here to help you find your perfect shade or provide a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to print and attach to your original packaging.
Drop Off Package
Securely seal your items and drop off the package at any authorized carrier location within 7 days of receiving your label.
Receive Your Refund
After our team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing