Frequently Asked Questions
Everything you need to know about your cosmic beauty journey.
Are your nail lacquers vegan and cruelty-free?
Absolutely. All Mooncat products are 100% vegan and PETA-certified cruelty-free. We never test on animals and ensure our ingredients are ethically sourced.
What is your return policy?
We want you to love your manicure. If you are not completely satisfied, you can return your items within 30 days of purchase for a full refund or exchange, provided the product is in its original packaging.
How long will it take for my order to ship?
Standard processing takes 1-3 business days. Once shipped, domestic orders typically arrive within 3-7 business days, while international shipping varies by location.
What does '10-free' mean?
Our formulas are '10-free,' meaning they are made without the ten most common harmful chemicals found in traditional polish, including formaldehyde, toluene, and DBP.
How can I track my package?
Once your order has been dispatched, you will receive an email with a unique tracking link to monitor your shipment's progress in real-time.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.